Terms of Sale
We want to ensure you receive the best animals possible. Your complete satisfaction is dependent on our actions and ability to prevent any problems whether it be with an animal, payment or shipping. Please read the entire Terms of Sale to avoid any confusion. Let us know if you have any questions. We thank you for your consideration of Osborne Reptiles.
Please read these in their entirety before placing an order. By placing an order, you agree to these terms. These terms are placed to protect both parties involved.
* All our animals are packaged for safe, live delivery with a heat pack or cool pack as necessary via Fed-Ex next day delivery. All animals are guaranteed live arrival with the exception if no one is home to receive the package on the FIRST delivery attempt. Any problems with the box or animal must be reported to Fed-Ex at time of receipt and then immediately to us. If Fed-Ex leaves the package without a signature due to a signature release being on file for your delivery address, we are not liable if the animal is deceased or otherwise ill due to the package being left in the elements. In the event of a DOA, the animal must be preserved and we reserve the right to request video proof or to have the animal shipped back before issuing a refund.
* Shipping is done on Monday through Wednesday. We only ship when temperatures are above 34 and below 90 degrees. We will check the weather in our area and the customers area to determine the best time to ship your package.
* Deposits will only be taken on animals that are available. Deposits are required to hold an animal and will be 25% of the animals price. All deposits are non-refundable and non-transferable. If you are interested in any of the expected offspring from a project, we will make a waiting list that will be first come, first serve. We will update any persons on the waiting list of developments in the project.
* We do accept payment plans and will work as follows:
Animals under $250, we will NOT accept a payment plan.
Animals between $250 and $500, 30 days, with balance due within 30 days of initial deposit.
Animals between $500 and $1000, 60 days, with balance due within 60 days of initial deposit.
Animals priced over $1000, 90 days, with balance due within 90 days of initial deposit.
* Once again, deposits are Non-Refundable and Non-Transferable. If you default on a payment plan, your animal will be put back on the market, until its paid off. If it should sell before you pay off the animal, you can transfer any payments, LESS YOUR 25% DEPOSIT, to another available animal(s) of equal or lesser value.
*Absolutley NO REFUNDS unless we cannot provide you with the animal you have chosen.
*Health is guaranteed for 48 hours.
*Sex of the animal is guaranteed for a period of seven days. This means it is the purchaser's responsibility to have the animal checked by either themselves or a trusted party to verify accuracy within seven days of receipt.
*All animals guaranteed feeding unless listed and sold as a non-feeding animal. Any animal sold as non-feeding still carries the live arrival guarantee as well as the health guarantee.
*Any non feeding issue needs to be addressed within 30 days to make exchange arrangements.
*All prices are subject to change without notice.
***ATTENTION*** In the event of multi-gene combos proving to be something less than what is advertised, we will offer compensation in the form of another animal or a discount towards a future purchase. Sometimes with multi-gene animals it can be very difficult to understand exactly what is in the mix.